Home > FAQs

Q: How long will it take to get your support response?

A: Generally, we'll reply to you within 24 hours except for weekends or holidays due to the time difference. But in most cases you'll get our response in a few hours or immediately.

Q: How can I get the free trial version of the software?

A: Download the software you want from our website and install it. When you perform the conversion, a registration request window will pop up. Please ignore it and directly click Later button, and then you get the trial version.

Q: How to register my software?

A: After you purchase the software successfully, you will receive registration information via Email within one business day. Download the software you bought from our site and run it. Click "Enter License Code..." in Help menu or the menu named by our software name, enter your name and license code in the corresponding box to finish the registration.

Q: Why I didn't receive the license code for several hours after my purchase?

A: There are several possible reasons:
1. Because of your Email setting, the letter with license code went to Trash directly. Please look for the letter there.
2. Your Email service provider rejects Emails from unknown senders, so the license code cannot be sent to you.
3. You provided invalid Email address when you ordered the software.
If you are under one of the last two situations, please contact our Sales Team at sales@chat-translator.com to get assistance.

Q: I lost my license code, can you send it again?

A: Sure. Please write to us at sales@chat-translator.com, and please enclose your order related information (such as Order ID, E-mail address, name you used when you purchased, etc.) which will enable us to find your order in our database in time.

Q: How do I pay the program?

A: There are two options for you: PayPal and SWREG, both of which are safe and convenience, if you need multi-license, only PayPal is available. No added fees will be charged.

Q: Error ˇ°MSN messenger not installedˇ±?

A: Please make sure your MSN is installed at the default location: "C:\Program Files\Windows Live\Messenger\msnmsgr.exe".

Q: Error ˇ°Skype not installedˇ±?

A: Please make sure your MSN is installed at the default location: "C:\program files\skype\".

Q: Error ˇ°Start Translation Failedˇ±?

A: After first installing and launching, you will see a Skype prompting ˇ°SuperSkype.exe wants to use Skypeˇ±, just choose "Allow access".

Q: Error: unknown characters when open confirm translation window?

A: That means the Windows you are running is not installed some minority languages pack, such as Hindi. Then just please download and install that language pack from Windows offical site.

If you think that you have a FAQ that's not answered here, please feel free to contact us.